You know the voice. The one that tells you that this call is being recorded for “quality purposes”.

I love that message. It is such hooey. The call is being recorded for protection. Whose protection? The corporation you are calling of course. They want a record to have on file that (a) you called them at X time/date and (b) potentially use as evidence in case legal action arises from a Customer to the Company.

However, if it should prove that the Customer is right and that recording could be used to find in favour of the Customer, it will mysteriously vanish (i.e. “We lost it.”).

Better to say:

“This call is being recorded for our protection, not yours.”

I’d have more respect for the company if they said that. Then I would make my own recording.

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